Kuala Lumpur, Malaysia – 26 August 2025
In a groundbreaking three-day training programme, staff of Dewan Bandaraya Kuala Lumpur (DBKL) were introduced to the transformative potential of Artificial Intelligence (AI) in municipal governance. The intensive workshop, spearheaded by an expert trainer, aimed to equip participants from various departments with practical AI tools and strategies tailored to their specific job functions.
Held at a central venue in Kuala Lumpur, the training received praise for its hands-on approach and dynamic delivery. Participants explored how AI could streamline their workflow, enhance service delivery, and tackle complex challenges such as data automation and strategic planning. The course, which combined theory with practical demonstrations, was described by attendees as “cheerful, engaging, and highly satisfying.”
Tailored AI Solutions for Municipal Needs
The training programme was designed with a clear focus: to help DBKL staff harness AI to improve core municipal processes. Each session addressed real-world applications, from developing chatbots for public complaints management to leveraging AI for traffic planning and waste management.
One of the highlights was the trainer’s ability to address tough, department-specific questions. Participants were curious about how AI could be customised for their roles, with many asking about automation techniques for data processing and analysis. The trainer not only provided solutions but also shared insider tips and “secrets” for maximising AI tools effectively.
Each participant received a complimentary premium account for Canva AI, enabling them to create professional-grade visuals and campaign materials. The trainer also explained how to prevent common AI pitfalls such as hallucinations and biases, a topic that sparked widespread interest among the attendees.
Interactive Sessions and Practical Insights
The three-day schedule was packed with interactive sessions, live demonstrations, and group workshops. Hands-on activities allowed participants to use various AI tools, including ChatGPT, Google Gemini Gems, and NotebookLM, for tasks ranging from drafting memos to creating impactful presentations.
Participants were particularly impressed by the guidance on “prompt engineering,” a skill essential for crafting effective AI queries. The trainer introduced the P-T-C-F formula (Purpose-Task-Context-Focus), which simplifies the process of communicating with AI systems.
Digital notes were provided for all sessions, ensuring that knowledge imparted during the training could be accessed anytime, anywhere. This feature allowed attendees to revisit lessons and share insights with their colleagues back at the office.
Positive Feedback from DBKL Staff
Many participants expressed gratitude for the training, noting that it had demystified AI and demonstrated its potential to enhance their work. “We never realised how much AI could do for us until now,” said one attendee. “The hands-on approach and real-world examples made it easy to see how we can apply these tools immediately.”
The final day ended on a high note, with participants presenting innovative ideas generated during group workshops. The lively and collaborative environment reflected the enthusiasm and confidence gained throughout the training.
Paving the Way for AI-Driven Municipal Governance
As DBKL continues its journey towards modernising municipal governance, this AI training marks a significant step forward. Equipped with new skills and tools, DBKL staff are now better prepared to leverage AI for greater efficiency, improved service delivery, and strategic decision-making.
The success of this training underscores the importance of investing in upskilling programmes that empower public sector employees with cutting-edge technology. With AI poised to revolutionise municipal operations, DBKL’s proactive approach sets a benchmark for other organisations to follow.
Participants Evaluations
Based on the speaker’s evaluation analysis report, Trainer ( syaheedullah @Sir Syah) received highly positive feedback from the participants. Overall, 97.5% of participants rated the module as very effective, while the overall average evaluation score for the speaker stood at 96.6%. Among the participants’ comments recorded were:
“Appoint him as AI advisor for DBKL.”
“The speaker delivered knowledge clearly and was easy to understand.”
“Very effective and strongly recommended to be made a compulsory course every year.”
“The best speaker I have ever encountered. AI is very good and the skills help to ease the work. Recommended for further courses.”
“Agree with Advanced AI.”
“The speaker was very well-prepared with a lesson plan and modules related to the topic. The course sessions went smoothly and were easy to follow. The speaker also shared additional insights that were useful for participants’ daily tasks.”
“Good.”
“The best speaker in this field. Highly recommended for the future.”
“Excellent.”
